LinkedIn Live
29 May 2026
9:30AM GMT/6:30PM AEST
45 min
The AI decisions being made today will define or end careers.
AI adoption isn't failing because the technology isn't ready. It's failing because people aren't being brought along.
Leaders see productivity. Employees see replacement. That gap is where adoption slows, resistance grows and trust starts to crack.
That is not a technology problem. That is a leadership problem.
PROOF FROM REPORTED FAILURES
The human factor already has a price tag.
Decisions are outpacing the trust required to make them well. Five organisations that moved fast and paid for it.
Automated welfare debt recovery
Comm Bank
45 roles
AI-linked customer service cuts were reversed after backlash, with the bank reportedly apologising to affected employees for the error.
Automated welfare debt recovery
Robodebt
A$1.8bn+
Unlawful welfare debts were raised and wrongly recovered at scale.
Enterprise "restructure"
Atlassian
~1,600
A major restructure linked to AI investment intensified questions about skills, workforce change and trust.
Low quality - High Productivity
IBM
7,800
Automation shifted routine work, but the need for people, judgement and customer-facing work still mattered.
Low quality - High Productivity
Klarna
~1,600
Klarna reported its AI assistant handled 2.3 million conversations in its first month, showing scale — and the need to define where humans still matter.
FOUNDER'S NOTE
Why this conversation matters now.
Everyone is talking about what AI can do. This conversation asks what AI does to trust, behaviour, permission, and the people expected to adopt it.
The gap between those stories is where AI adoption fails.
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THE TRUST GAP
The same AI rollout tells two very different stories.
Most AI strategies fail in the space between what leaders intend and what people experience. Massive consequences.
What leaders think they’re rolling out
Productivity gains
Faster/Better service
Operational efficiency
Cost Savings
Competitive advantage
What employees & customers may hear
Am I being replaced?
Am I talking to a robot?
Does this company really care?
Cost Savings
Competitive advantage
Julia Angisano - FSU national secretary
WHAT WE'LL UNPACK LIVE
Six things most leaders are getting wrong
01
The behavioural bottleneck
Why AI transformation stalls when leaders focus on tools but underestimate human response.
02
The speed trap
The risk isn't that the AI won't work. The risk is that it will and the humans operating it won't be ready.
03
The permission problem
Why compliance is not the same as trust and why people need more than a rollout plan.
04
The silence tax
What leaders don't say about AI is being interpreted by employees anyway and rarely in the organisation's favour.
05
The psychology of adoption
People don't resist change because they're difficult. They resist when the story doesn't make sense.
06
Bringing people with you
Why transformation succeeds only when people feel part of the future, not subjected to it.
SPEAKERS
A live discussion with two leading voices.
Together, they’ll unpack why adoption won’t be won by the companies with the best tools, but by the leaders who understand people.
Rory Sutherland
Vice Chairman, Ogilvy | Author, Alchemy | Wikiman, The Specator | Chief Evangelist, meetmagic
Rory Sutherland is one of the world's leading voices on behavioural science, marketing, and human decision-making. Known for challenging conventional business logic, Rory brings a sharp, often unexpected lens to why people behave the way they do and why rational strategies often fail in irrational human systems.
Matthew Byrne
Adjunct Faculty Member & Program Director | UNSW Australian Graduate School of Management
Matthew Byrne brings deep expertise in leadership, organisational behaviour, He was asked to write a white-paper for the Australian productivity commission to identify the human implications of AI transformation. His work explores how businesses can navigate AI adoption in ways that account for people, trust, change, and the real-world complexity leaders often underestimate.
This conversation is for anyone navigating AI adoption, organisational change, workforce transformation.
CEOS & Founders
People & Culture leaders
Transformation teams
Revenue leaders
Board advisors
Change leaders
The conversation has already started.
The announcement has sparked discussion across leadership,
AI strategy, transformation, and workplace communities.
29 May 2026
9:30AM GMT/6:30PM AEST
45 min
CONVERSATION STARTS IN
Is this event free?
Yes. The event is free to attend live on LinkedIn.
Who is this for?
Leaders, founders, transformation teams, HR professionals, AI practitioners, revenue leaders, people leaders, and anyone responsible for navigating AI adoption inside an organisation.
Is this another AI tools webinar?
No. This is not an AI tools webinar. It’s a conversation about human behaviour, trust, leadership, and the organisational cost of getting AI adoption wrong.
Do I need to be technical to attend?
No. This conversation is designed for business leaders and teams thinking about the human and strategic implications of AI.
Commercial AI Risk Lens Calculator
The Trust Gap.
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